Returns

At Me and a Tree, we take pride in crafting each of our products by hand, using only the finest natural and organic ingredients. Our dedication to quality is evident in every small batch we prepare right here in the USA, ensuring the utmost freshness for our customers.

Creating natural and herbal skincare is not just a process for us, it's a labor of love. We are committed to keeping our materials and production costs reasonable while maintaining the highest standards of excellence. Your support means the world to us as we strive to cater to the needs and desires of our valued clientele.

We understand that our approach may not be for everyone, but for our discerning customers who appreciate the time, care, and investment required for organic, natural ingredients, we stand out. We believe in the superior benefits of our skincare products compared to mass-produced brands found in big box stores.

To our educated and loyal customer base, we extend our deepest gratitude for your ongoing support. As a family-owned and operated business, we are driven by a mission to provide eco-friendly and cruelty-free skincare solutions for the health-conscious consumer.

Our commitment to spreading awareness about the benefits of natural ingredients and skincare remains steadfast. We are honored to continue serving those who rely on our top-tier premium brand for their skincare needs.

 

All sales are final.

We deeply value your trust in our products, which is why we meticulously craft each item with unparalleled quality and care. Employing small batch organic methods, we ensure the highest standards of purity and excellence throughout every step of production, from ingredient selection to packaging and shipping.

As a result of this commitment to quality, we regret to inform you that all sales are final. While we understand that circumstances may vary, we are unable to accommodate returns or exchanges. However, should you have a unique inquiry or request, we encourage you to reach out to us via email. Please allow us 3-10 business days to respond, as we strive to address each query with the attention it deserves. Your support means everything to us, and we thank you for choosing our products.

 

All sales are final. We want to ensure that your gifting experience with us is seamless and enjoyable. Please note that all gift card sales are final, and each gift card expires one year from the date of purchase.

If you're emailing a gift card to someone special, it's essential to double-check the recipient information for accuracy. While we strive to provide exceptional service, Me and a Tree Skincare Inc cannot be held responsible for any gift card transactions resulting from customer email errors. To prevent any potential issues, we strongly recommend that all gift card purchasers verify the recipient's email address before completing the gift card delivery.

Thank you for your understanding and continued support.

 

LOYALTY REWARDS
To ensure the smooth processing of discounts and promotions, please note that Loyalty Discounts, Promotions, and Coupon Codes cannot be combined. Only one code or coupon is permitted per purchase per business day.

After making a purchase, please allow 24-48 hours for the system to approve your loyalty accrual voucher, enabling you to utilize your loyalty rewards.

Thank you for your understanding.

 

Shipping & Online Order Questions & Answers

Q) Is my order insured and protected?

A) We prioritize the safety and security of your order. Deliveries to residential areas (private homes) are covered and insured. Packages valued under $99 are insured and come with delivery confirmation, while packages exceeding $100 are fully insured.

It's important to exercise caution when selecting delivery destinations. Please ensure you trust the location where you are sending packages. Please note that deliveries to hotels and colleges are not covered for reshipment in the event of theft. Additionally, any business signing for your delivery is considered delivered, and reshipment at our expense will not be covered.

Thank you for your understanding and cooperation in ensuring the safe delivery of your order.

 

 

Q) I missed my delivery or did not receive my order. How can I track it?

A) You should have received a tracking number when your order was placed. Please check your email inbox, including your spam folder, for this tracking information. Alternatively, you can log in to your account to access your order details and tracking information.

If your order is marked as "delivered" but you have not received it, please contact us via email to inform us of the situation. In such cases, we recommend being prepared to visit your local post office to inquire about the status of your delivery. It's important to act promptly to prevent the package from being sent back to us.

Please note that all orders must be returned to our facility before we can proceed with reshipping. Therefore, checking with your post office is crucial to ensure timely receipt of your package.

For your security and peace of mind, it's essential to have your package delivered to a secure location. Hotels and colleges are prone to package loss or theft, so please choose a secure address for delivery. Please be aware that we do not ship to P.O. Boxes.

Thank you for your cooperation and understanding.

 

Q) Order received but items missing or incorrect.

A) We meticulously document and photograph all orders before dispatch to ensure accuracy. If any discrepancy arises due to our error, we will promptly rectify it by resending the correct items at no additional cost. However, it's important to note that we cannot cover errors resulting from customer oversight, such as incorrect quantities or items ordered. We strongly advise double-checking your order form before finalizing your purchase to avoid any such issues.

Q) Package delivered to the wrong address.

A) We strictly adhere to the addresses provided in your online order form and do not alter or rewrite them. Responsibility for the accuracy of the address lies with the customer, including spell-checking and confirmation. Regrettably, we cannot reship orders due to errors in the submitted address. Our system is designed to ensure precision in delivery based on the information provided by the customer. In the event of an address error or relocation, customers can update their address by logging into their account. If a package is mistakenly sent to the wrong address, customers should contact their local post office for assistance and possible retrieval upon presenting identification.

Q) Wrong or missing items from your online order.

A) Should your online order contain incorrect items due to an error on our part, deviating from what was listed on your input order form, we will gladly cover the cost of reshipping your order without charge. It's crucial to review your order before finalizing it to ensure accuracy, as our system operates based on the information provided by the customer.

Q) Damaged packages.

A) If your package exhibits signs of unusual damage, we advise you not to accept it. The package should be refused and returned to our facility to facilitate the replacement of its contents. We will bear the expense of resending your order once the damaged package is returned to us.